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Product Change Notification

Temperature State Feature – Removed on certain ace U and ace L cameras (part 1)

To meet the needs and wishes of our customers, we are constantly optimizing both our products and our processes. As a reliable and trustworthy partner, we are making these changes available to you, here.

In this document we give you an overview of the change for the following product: ace U and ace L with certain sensors

The demand-supply-situation for semiconductor-related components has become increasingly tense and it is our utmost aim to provide our customers with the most reliable and competitive lead times possible in this challenging environment.

One component that faces a shortage is a temperature sensor that is needed for the Device Temperature camera feature. This feature has never been officially supported and listed in our Basler Product Documentation for the certain cameras.

However, for the convenience of our customers it was available anyway.

Due to the shortage of the temperature sensor we will focus on delivering cameras and go back to the officially stated feature scope. The Device Temperature camera feature won’t be of use anymore for the certain cameras.

Once the demand-supply-situation has relaxed, we plan to offer both features again. This will be published in another Product Change Notification.

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